Knowledge Base-Search by keyword, phrase, or answer ID.Warranty & RMA Services-Get warranty, product replacement (RMA), RMA status, and data recovery information.Registration-Register your WD product to get the latest updates and special offers.Downloads-Download drivers, software, and updates for your WD product.Visit our product support website at and choose from the following topics: To help us keep you informed of new features and services, remember to register your product online at. Email support is free for the entire warranty period and our extensive knowledge base is available 24/7. This 30-day period starts on the date of your first telephone contact with WD Technical Support. Your product includes 30 days of free telephone support during the warranty period. If the answer is not available or if you prefer, please contact WD at the best telephone number shown below. Most technical support questions can be answered through our knowledge base or email support service at. Should you encounter any problem, please give us an opportunity to address it before returning this product. Specific Problems and Corrective Actions.Windows Media Player 11/12 (Windows Vista/Windows 7).Accessing My Book Live from Media Players.Playing/Streaming Videos, Photos, & Music.Troubleshooting Your WD Photos Database.Installing WD Photos on Your Mobile Device.Mobilizing Your Files with WD 2go Mobile Apps.WD 2go: The Pathway to Your Personal Cloud.Backing Up a My Book Live Drive With Safepoints.Sending Customer Support Your Log Files.
Creating a Shortcut to the Public Share (Windows only).
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